By using the Antrim Transformers Limited (A.T.L) website and by ordering products from A.T.L by phone, fax, post or website, you are agreeing to be bound by the terms & conditions set out in the following paragraphs. If you do not agree with these terms and conditions without modification, then you are not authorised to use this website nor should you place an order. Customer Support and Service Our customer support and services department can be contacted by email at info@antrimtransformers.com, or using number 028 94428734. Hours of operation are 8am to 5pm Monday to Friday inclusive. Complaint Handling Procedure Any complaint will be dealt with fairly, confidentially, and effectively and will be acknowledged within 5 working days (generally within 1 working day). We aim to resolve any dispute that may arise within 1 week or sooner, and will always keep the customer fully informed about our actions. If you have any form of complaint, please e-mail info@antrimtransformers.com.
Cancellation Rights In response to the new European Directive on distance selling, incorporated into UK law by The Consumer Protection (Distance Selling) regulations 2000, the consumer will have the right to cancel and return goods (for free) within 7 days of receiving them as long as they have not been used and are in the original packaging. The customer is not obliged to give a reason for this return, and we will refund within 30 days of receiving the goods back (cancellation). Delivery All orders are delivered by our preferred carrier, nominally but not exclusively city link. UK orders will be delivered within 14 working days. Returns and Exchanges A.T.L is committed to providing the best customer service available. If you are not completely happy with what you ordered, you can return it FREE for an EXCHANGE OR FULL REFUND. Products MUST be exchanged or returned within 21 days of date of dispatch and remain unused and in the original packaging and labelling. You must contact us by email, website form or telephone before sending the returned item. Your order will be refunded within 30 days of receiving the goods back. Any order returned with no faults will incur a 10% restocking fee in order to cover admin, testing and postage costs. Who are Antrim Transformers? The A.T.L website is owned and operated by Antrim Transformers whose registered address is at Enkalon Industrial Park, 25 Randalstown Road, Antrim BT41 4LD Mail outs Items offered in seasonal mailings (catalogues, flyers, special brochures) are Available at featured prices only while stocks last and only for a limited time as specified. It is at the sole discretion of A.T.L to continue or discontinue the featured pricing level, after the specified date. The same conditions apply to any special offers featured in the catalogue/mail out. Copyright © Antrim Transformers Limited All content included on this site including but not limited to design, text, graphics, logos, button icons, the selection and arrangement thereof and all software compilations, underlying source code, and all other material on this site are the property of A.T.L and are protected by UK and international copyright laws. ALL RIGHTS RESERVED No part of this site (including but not limited to the Trademarks) may be reproduced in any form whether electronically or otherwise without the prior written consent of A.T.L, other than temporarily in the course of using the site or to keep a record of a transaction entered into on the site. Any other use of materials on this site is strictly prohibited. Personal use A.T.L provides this website for your personal use. You may not use it commercially or modify, copy, distribute, transmit, display, perform, reproduce, publish, license, create derivative works from, transfer or sell any content, information, products or services obtained from this site and warrant to A.T.L that you will not use this site for any purpose that is unlawful or prohibited by these terms and conditions. Disclaimer - Warranties and representations A.T.L uses reasonable endeavours to make the A.T.L site free of problems. However as with all sites, using the A.T.L site is at your risk. A.T.L makes no (and expressly disclaims all) warranties or representations of any kind, express or implied by operation of law or otherwise including but not limited to warranties of satisfactory quality, fitness for a particular purpose, title, non-infringement, accuracy, completeness and/or currency, with respect to this site or its contents including but not limited to all information accessible via this site (including product reviews, buyers guides, route maps and forums), products and materials, text graphics, hyperlinks and with respect to sites accessed from the A.T.L website. Disclaimer - Limitation on liability Except in relation to liability for death or personal injury in respect of which no limit applies to the extent only it arises as a result of negligence, the liability of A.T.L, and/or its respective suppliers and partners, for direct loss is limited to the total value of the transaction under which the claim arises or £500 whichever is lower for any one event or series of connected events. In no event shall A.T.L be liable for indirect, exemplary, incidental, special or consequential loss or any loss of a similar nature even if A.T.L has previously been advised of the possibility or likelihood of such loss. The above two paragraphs apply in respect of actions based on contract, tort or otherwise, arising at or in connection with the use, inability to use, or performance of the content, information, services, products and materials available from this website or from any website linked to this website. Indemnity The Sale of Goods Act 1979 (as amended) gives you certain statutory rights. These include for example that the products we sell must be of satisfactory quality. For the avoidance of doubt, the limitations on our liability set out in the above Disclaimer section do not exclude or restrict or attempt to exclude or restrict the protections afforded to consumers by sections 13, 14 or 15 of that Act. Third party links A.T.L has chosen some partners who have links from its site. However these sites are not within A.T.L ‘s control and A.T.L cannot be held responsible in any way for the content or services on these sites nor can it vouch for the privacy practices operated on those sites. A.T.L inclusion of links to such sites does not imply any endorsement of the material on such sites or any association with their owners or operators. If you have any complaints relating to such sites, please contact them directly. Changes to prices and products All prices are subject to change without notice. However we will inform you of any changes and in that instance you will have the right to cancel that order. Because A.T.L. owns and warehouses the products we offer to you, we are confident that the product delivered to you will have the same specifications as the product you ordered. Statutory rights These terms and conditions do not affect your statutory rights as a customer. Changes to terms and conditions The A.T.L. site is dynamic and as a result, these terms and conditions may be subject to change from time to time. You will be subject to whatever are the terms and conditions current at the time you use this site. General These terms and conditions constitute the entire agreement between the parties and supersedes' all prior agreements, understandings, negotiations and discussions whether electronic, oral or written between A.T.L. and you. The provisions of these terms and conditions are severable and the invalidity or unenforceability of any provision hereof shall not affect the validity or enforceability of the other terms and conditions. You agree that no relationship of employer and employee, principal and agent, partners or joint venture exists between A.T.L. and you as a result of these terms and conditions or your use of this site. Your use of the A.T.L. site, related sales, these terms and conditions and any dispute arising from any of these whether directly or indirectly, shall be governed by English law and by using the site you submit to the exclusive jurisdiction of the English courts in respect of these. A printed version of these terms and conditions and of any notice given in electronic form shall be admissible in judicial or administrative proceedings to the same extent and subject to the same conditions as other documents originally generated and maintained in printed form. Privacy pledge Your privacy is important to you and so is a priority for us. Our pledge to you is only to use the personal information you supply to us to enhance your A.T.L. experience. You will supply personal information to us when You: 1. place an order
2. take part in competitions We need your personal information and will use it to: 1. process and fulfil your orders
2. notify you of your order status
3. carry out internal administration and analysis We can also use that information to enhance your visit to A.T.L. By: 1. telling you about new product ranges and special offers
2. informing you of changes to the A.T.L. site If however you would prefer us not to get in touch, please let us know by contacting us on info@antrimtransformers.com. As part of our Privacy Pledge, A.T.L. will not sell, rent or trade your personal information to any other person or organisation. A.T.L. does provide aggregate statistics about our customers, sales, traffic and related information to third-parties but these statistics include no personally identifying information. We may also have to disclose your information to necessary third-party service providers to enable us to fulfil your order. By requesting a delivery from us, you consent to this disclosure. This will allow us to make our services available to you. Your information may also be disclosed if we need to obtain professional advice or occasionally to credit reference agencies or fraud prevention registers. By providing us with your personal information, you consent to us (and where relevant, our subsidiaries, affiliates and trusted partners) using (including collecting, storing and processing) the personal information you provide to A.T.L. as set out in this Privacy Pledge. We will of course inform you of any changes to our pledge and you will have the opportunity to opt out of those changes which affect you. A.T.L. follows strict security procedures to ensure proper storage and careful disclosure of information in order that nothing improper happens to your private information. If you require further advice about our Privacy Pledge or any aspect of A.T.L. we can be contacted by post, phone or e-mail at the addresses below. Antrim Transformers Limited Enkalon Industrial Park 25 Randalstown Road Antrim BT41 4LD Tel: 028 94428734 Fax: 048 94468745 Email: info@antrimtransformers.com | 
